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Keeping SkyCity Connected
See how VMG Connect is helping SkyCity Entertainment Group build a more connected employee experience — strengthening communication, culture, and connection across a complex frontline workforce.
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Keeping thousands of employees connected across hotels, gaming floors, restaurants, and corporate offices comes with unique challenges, particularly when much of the workforce isn’t desk-based or regularly accessing company email.
When SkyCity Entertainment Group first partnered with VMG in 2024, the goal was to create a more connected and accessible employee experience across the organisation.
At the time, many frontline employees had limited access to company updates, resources, and day-to-day communication. SkyCity needed a better way to bring teams across Auckland, Hamilton, Queenstown, Adelaide, and Malta together — helping employees feel more informed, included, and part of the wider organisation.
A New Way to Connect
The launch of Workplace by Meta marked a significant shift.
For the first time, company information, leadership communication, and day-to-day updates were reaching employees more consistently across the business. Executive video updates became a more regular and engaging part of communication, employees were connecting more easily across teams, locations, and roles, and frontline workers were able to access important company information directly from mobile for the first time.
There was strong momentum early on, with both leadership and employees embracing a more open and connected way of communicating across the organisation.
Then, not long after launch, Meta announced Workplace would eventually be retired.
After investing so heavily in building engagement across the organisation, the transition could easily have disrupted that progress. Instead, SkyCity saw the move to Workvivo by Zoom as an opportunity to build on what was already working well. Working closely with VMG, SkyCity focused on carrying that momentum forward while continuing to strengthen the employee experience.
“VMG Connect is a trusted partner for our team. They understand our business and give us practical advice that helps us keep improving the experience for our people. They know what we’re trying to achieve and work alongside us to help make it happen.”
Chris Tarpey
Communications Specialist, SkyCity Entertainment Group
Building a Better Employee Experience
Today, the platform plays an increasingly important role in how SkyCity communicates across the business, helping employees stay informed, connected, and able to access the information they need more easily.
Employees are regularly recognised for demonstrating SkyCity’s values, creating visible moments of appreciation that celebrate great work while reinforcing the behaviours and culture that shape the organisation.
Internal events and initiatives are promoted through the platform, making it easier for employees across locations to discover what’s happening and get involved.
As SkyCity’s needs continue to evolve, VMG continues to work alongside the team to identify new opportunities where the platform can deliver even greater value.
- Supporting operational communication during major events: Exploring how Workvivo can better support communication during the ongoing fuel disruption, helping leadership share timely updates, understand employee sentiment, and ensure frontline employees receive the information and support they need.
- Strengthening the intranet and knowledge experience: Making it easier for employees to find the information they need by improving how knowledge is organised, surfaced, and accessed across teams, locations, and business functions.
As the partnership continues, the focus remains on ensuring SkyCity’s employee experience continues to grow alongside the business, supporting both organisational priorities and the people behind them.
Looking to take your employee experience further?
Whether you’re planning a new platform, looking to get more from your existing investment, or exploring new ways to improve communication and engagement, we’d love to understand where you’re at and how we can help.